Most pieces are made to order.
In-stock items will be prepared and ready for dispatch or collection within two days.
Pre-order pieces are handcrafted especially for you and require approximately three weeks for production. This made-to-order approach allows for careful attention to detail while keeping each collection small and distinctive.

Delivery cost in Israel is 55 Shekel.
For international shipping, please contact us by emaddrNoapottery@gmail.com with all relevant details so we can check postage costs.
For fast and efficient delivery, please enter the address at which you will be available during these times .

SUPPLY AND DELIVERY
The items you purchased will be delivered to you within 7 business days. The delivery will be sent to the address you entered in your order.

For fast and efficient delivery, please enter the address at which you will be available during these times (home address/work, etc.).

* Make sure that the telephone number provided upon purchase is updated so that we can effectively coordinate the delivery time.

My studio online works with external shipping companies and therefore takes no responsibility for delays associated with these companies.

You can contact us regarding any inquiries and problems at
Noapottery@gmail.com. We guarantee to do everything we possibly can to help solve your problem as fast as possible.

RETURN OR REPLACEMENT POLICY
We hope you are happy with the items you purchased at Noa Kidron studio, but if for some reason you are dissatisfied with your purchase, there's no problem!

You can return or replace any item, as long as it is unused, no damage has been caused to it and the label is still attached. Clients are responsible for return shipping charges.

How do you return an item? Send us an email at Noapottery@gmail.com with your order number, details of the item you wish to replace/return, and the reason. We will contact you within two business days and coordinate the replacement/return item.

Please note: the returned items must be returned in the original package within which they were shipped.

* Items can be returned within 14 business days from their delivery. If requested, we will fully refund your purchase and there will be no cancellation fees. The service is limited to one consecutive return.

* Items purchased on sale can be returned within 7 business days from their delivery. There will be no refund option for items purchased on the sale. A customer can choose to exchange the items purchased on sale to a different size or design or to receive a store credit. Clients are responsible for any exchange shipping charges.

Your refund will be transferred within 14 days after Noa Kidron studio receives your returned item, in accordance with the guidelines provided by credit card companies. The refund will be made under the same conditions in which the original transaction was committed.

Please note:

* We allow only one order return per customer for a full refund.

* Additional order return refund requests from the same customer are not allowed.

* Shipping costs are excluded from all refunds even if your order included free shipping.


For any further inquiries please contact us by email:
Noapottery@gmail.com

We will send you the tracking code of the shipment when the parcel has been sent.

All the products which are shown on our site and are not marked "Out of stock", are available.
Most pieces are made to order. In-stock items will be prepared and ready for dispatch or collection within two days.
Pre-order pieces are handcrafted especially for you and require approximately three weeks for production. This made-to-order approach allows for careful attention to detail while keeping each collection small and distinctive.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product

You can use all the major credit cards. And bit app.

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.